Shipping policy

Shipping Policy

Thank you for supporting Homestead Tallow! We carefully prepare and package every order to help ensure your products arrive safely.

Order Processing

Orders are typically processed and shipped within 2–5 business days. During busy periods, product launches, holidays, or special events, processing times may take slightly longer.

Once your order has shipped, you will receive tracking information when available.

Shipping Times

Delivery times vary depending on the shipping carrier, destination, weather, and other circumstances outside of our control. Estimated delivery dates provided by the carrier are estimates and are not guaranteed by Homestead Tallow.

Homestead Tallow is not responsible for shipping delays caused by the carrier.

Warm Weather Shipping

Our tallow products are made with natural ingredients and may soften or melt when exposed to high temperatures during shipping.

A melted or softened product is not considered damaged or defective and does not affect the quality of the product. If your tallow arrives soft or melted, place the jar upright in a cool location or refrigerator until it firms back up.

The texture or appearance may change after melting and cooling, but the product can still be used normally.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has shipped, we may not be able to make changes.

Lost, Stolen, or Missing Packages

Once an order has been accepted and scanned by the shipping carrier, Homestead Tallow is not responsible for packages that are lost, stolen, misdelivered, or otherwise missing after the carrier reports them as delivered.

If you experience a delivery issue, please contact the shipping carrier using your tracking information. We will also do our best to help you locate your package when possible.

Damaged or Leaking Orders

If your order arrives damaged, broken, or leaking due to shipping, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the product and shipping package so we can review the issue.

Approved claims may be resolved with a replacement, store credit, or refund at the discretion of Homestead Tallow.

Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated as part of a promotion or special offer.

Original shipping charges are generally non-refundable.

Questions

If you have any questions about your order or shipping, please contact Homestead Tallow and we will be happy to help.